Returns and Exchanges Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anarkalifabricsonline@gmail.com. Please note that returns will need to be sent to the following address: Anarkali fabrics, Main Bazar Near gumbat wali Masjid, Jhelum (49600), Punjab,Pakistam. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anarkalifabricsonline@gmail.com.

 

At Anarkali Fabrics, we have a very accommodating exchange policy, and customers are welcome to exchange products if they are not satisfied with the product they have received. 

However, certain conditions apply:

Exchange Policy

1. Any complaints made after the 7-day time period will not be entertained for an exchange or return.

2. Unwashed, unworn, wrong, or defective items may be exchanged within the same brand (depending upon stock availability) within 7 days from the date of delivery.

3. Any product that is 'Stitched' for the customer will NOT be entertained for exchange or return.

4. Similarly, any unstitched product purchased from Anarkali will not be open for any claims or exchanges if the customer has already had it stitched, even in the case of missing pieces.

5. Courier charges, local or international, are not eligible for refund or store credit. Only the suit price will be added to the wallet upon return.

6. Anarkali will not accept exchanges for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sanaulla is not responsible for bleeding, damage to print, or fading of colors due to washing.

7. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.

8. Product add-ons (matching trousers/dupatta) are not eligible for exchange.

Anarkali Fabrics has the full right to update the exchange policy without any prior notice.

      Refund Policy

  1. Anarkali fabrics does not offer "Cash Refunds".

  2. Refunds are offered as wallet amount/ store credit that can be used for future purchases.

  3. Courier charges, local or international, are not eligible for refund or store credit. Only the suit price will be added to the wallet.

  4. In case of defected/damaged products is received, Anarkali will replace the defective article with the fresh piece of same product. In case of no stock, suit amount will be added to Sanaulla wallet for a replacement order.

  5. Pickup Orders can be canceled within 15 days after they are ready for collection. Once the 15-day period passes, the order is not eligible for cancellation or store credit.

  6. Stitching orders can be canceled within 45 days until the measurements are awaited. Once the 45-day period passes, the order is not eligible for cancellation or store credit.

    If you have still inquire contact us on our offical emails or whatsapp number.